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Refund Policy

At Permaculture Apartment, we are dedicated to ensuring your complete satisfaction with your purchase. However, we understand that there may be instances when things do not go as expected. To address any potential issues, we have developed a comprehensive return and refund policy.

 

  1. Damaged or Incorrect Product: If you received a damaged or incorrect product, you must report this to info@permacultureapartment.com with photo evidence within 15 days of receiving the item. If the claim is approved, our suppliers will be responsible for paying the return shipping charges and for replacing or refunding the order. If, however, the packaging is damaged but the product is intact, you must submit a claim to the shipping carrier directly.

     

  2. Incorrect Address: If a reshipment is necessary due to an error in the address provided by you, the additional shipping cost will be covered by you.

     

  3. Missing Order: If a package has been marked as delivered but you claim not to have received it, you will need to file a claim directly with the shipping carrier.

     

  4. Late Order: If your product has not been processed or shipped within the agreed timeframe and you wish to cancel the order, we will refund your order.

     

To report any of the above scenarios, you must do so within 15 days of receipt. Otherwise, the product is considered to have been satisfactorily delivered.

 

How to Request a Return, Exchange, or Refund

 

If your purchase falls into one of the above categories, please follow these steps:

 

  1. Make sure you have a valid reason for the return or exchange (e.g., defective items) and obtain evidence by taking photos.

  2. Contact our Customer Support team at info@permacultureapartment.com with the evidence.

  3. Once we've informed the supplier and they've approved the return or refund, you will need to return the product to the supplier.

  4. Provide a tracking number for the returned product. The product must be returned to the address on the original package.

  5. Once the tracking number has been provided (or the supplier has received the returned product), we will ship a replacement product or refund the purchase back to your card.

 

Please note we do not offer refunds in any kind that if it is because you changed your mind about the items.

 

By making a purchase from Permaculture Apartment, you agree to abide by this return and refund policy.

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